Making Strides Podiatry and Performance Customer Privacy Notice

 

This privacy notice tells you what to expect us to do with your personal information.

● Contact details
● What information we collect, use, and why
● Lawful bases and data protection rights
● Where we get personal information from
● How long we keep information
● Who we share information with
● How to complain

Contact details
Telephone
07511 860465
Email
hello@makingstrides.uk

What information we collect, use, and why

We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:

● Name, address and contact details
● Gender
● Pronoun preferences
● Date of birth
● Next of Kin details including any support networks
● Emergency contact details
● Photographs
● Health information (including medical conditions, allergies, medical requirements and medical history)
● Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)
● Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests)
● Payment details (including card or bank information for transfers and direct debits)
● Records of meetings and decisions
● Call recordings

We also collect the following information to provide patient care, services, pharmaceutical products and other goods:

● Genetic information
● Health information

We collect or use the following personal information to comply with legal requirements:

● Name
● Contact information

We also collect the following information to comply with legal requirements:

● Genetic information
● Health information

We collect or use the following personal information for information updates, marketing or market research purposes:

● Names and contact details
● Address
● Marketing preferences
● Website and app user journey information
● Records of consent, where appropriate

We also collect the following information for information updates, marketing or market research purposes:

● Genetic information
● Health information

We collect or use the following personal information for dealing with queries, complaints or claims:

● Names and contact details
● Address
● Payment details
● Purchase or service history
● Call recordings
● Customer or client accounts and records
● Financial transaction information
● Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

● Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

● Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

● Your right to erasure – You have the right to ask us to delete your personal information.

● Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.

● Your right to object to processing – You have the right to object to the processing of your personal data.

● Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

● Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:

● Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

● Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

● Legitimate interest  – we collect data to assist in the administration of our business to provide you with an efficient service. We would like to use your contact details to assist with the administration of your appointments/changes to scheduled appointments and/or reminders about appointments. To further enhance our service to you, we would like to be able to update you on any information regarding the practice.

● Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information to comply with legal requirements are:

● Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

● Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

● Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for information updates, marketing or market research purposes are:

● Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

● Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

● Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Our legitimate interests are:

● We may occasionally want to contact you regarding a new treatment or product based on your use of services previously. We may also want to contact you for feedback on the service you have received and your overall experience.

● Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability. In the unfortunate event that there is a product recall of any product sold to you or used as part of a treatment we would need to contact you regarding this and to ensure your health and safety.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

● Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply,
except the right to object. To be clear, you do have the right to
withdraw your consent at any time.

● Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

● Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Our legitimate interests are:

● There may be occasions where we may want to share information with your General Practitioner or another health practitioner.

● Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Where we get personal information from

● Directly from you
● Family members or carers
● Other health and care providers
● Trusted third parties e.g. General Practitioners, other health practitioners
● Medical records

How long we keep information

We collect certain data from you to meet mandatory requirements regarding medical notes. There is a legal requirement to keep medical notes for a period of time after treatment. This can vary in length depending on your age and ability to consent but will be for a minimum of 7 years. Your details will be destroyed after this period.

Please note if you do not consent we will be unable to carry out any assessment or treatment.

Who we share information with

Others we share personal information with

● Other health providers (eg GPs and consultants)
● Organisations we need to share information with for safeguarding reasons
● Emergency services
● Organisations we’re legally obliged to share personal information with

Duty of confidentiality

We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:
● you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);

● we have a legal requirement (including court orders) to collect, share or use the data;

● on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);

● If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or
● If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

14 September 2024